NPS

I-Net Promoter Score

I-NPS isifinyezo se- I-Net Promoter Score.

Kuyini I-Net Promoter Score?

imethrikhi esetshenziswa amabhizinisi ukukala ukwethembeka nokwaneliseka kwamakhasimende. Isikolo se-NPS sisekelwe embuzweni owodwa ocela amakhasimende ukuthi alinganisele ukuthi mangakanani amathuba okuthi ancome inkampani, umkhiqizo noma isevisi kumngane noma osebenza naye esikalini sika-0 kuye ku-10.

Ngokusekelwe ezimpendulo zabo, amakhasimende abe esehlukaniswa ngamaqembu amathathu:

  • Abaxhasi (9-10)
  • Iphasishi (7-8)
  • Abahoxisi (0-6)

Isikolo se-NPS sibalwa ngokukhipha iphesenti labaphikisi kumaphesenti abaphromotha. Amaphuzu asukela ku--100 (uma wonke amakhasimende engabanciphisi) ukuya ku-+100 (uma wonke amakhasimende engabathuthukisi).

I-NPS iyimethrikhi esetshenziswa kakhulu kokuhlangenwe nakho kwamakhasimende nezinhlelo zokwethembeka kwamakhasimende, futhi isetshenziswa amabhizinisi ukukala ukusebenza kahle kwenkonzo yawo yamakhasimende, imikhiqizo namasevisi, kanye nokwaneliseka kwawo wonke amakhasimende. Amaphuzu aphezulu e-NPS athathwa njengenkomba yokwethembeka nokwaneliseka kwamakhasimende, kuyilapho amaphuzu aphansi aphakamisa izindawo okufanele zithuthukiswe.

I-NPS ingasetshenziswa futhi ukulandelela izinguquko emizweni yekhasimende ngokuhamba kwesikhathi, kanye nokuhlonza izitayela namaphethini ekuziphatheni kwamakhasimende. Ngokusebenzisa i-NPS ukuze kukale futhi kuthuthukiswe ukwaneliseka kwamakhasimende nokwethembeka, amabhizinisi angakhuphula ukugcinwa kwamakhasimende, anciphise ukuxokozela, futhi aqhubekisele ukukhula kwebhizinisi.

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