Izifundo ezi-3 ezivela ezinkampanini ze-Customer-Centric Companies

Ukuqoqa impendulo yamakhasimende yisinyathelo sokuqala esisobala ekunikezeni okuhlangenwe nakho okuhle kwamakhasimende. Kepha kuyisinyathelo sokuqala kuphela. Akukho okufezwayo ngaphandle kokuthi leyo mpendulo iqhuba isenzo esithile. Imvamisa izimpendulo ziyaqoqwa, zihlanganiswe kwisizindalwazi sezimpendulo, zihlaziywa ngokuhamba kwesikhathi, kwenziwa imibiko, futhi ekugcineni kwenziwa isincomo esincoma ushintsho. Ngaleso sikhathi amakhasimende ahlinzeka ngempendulo anqume ukuthi akukho okwenziwayo ngokufaka kwawo futhi asekwenzile