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I-Landbot: Umhlahlandlela Wedizayini Yengxoxo Yengxoxo Yakho

Ama-Chatbot ayaqhubeka nokuba yinkimbinkimbi futhi ahlinzeka ngolwazi olungenamthungo kubavakashi besayithi kunangonyaka odlule. Idizayini yokuxoxa kusenhliziyweni yakho konke ukuthunyelwa kwe-chatbot okuphumelelayo… kanye nakho konke ukwehluleka.

Ama-Chatbot asetshenziselwa ukuthwebula umthofu ngokuzenzakalelayo kanye neziqu, ukusekelwa kwamakhasimende kanye nemibuzo evame ukubuzwa (Imibuzo Evame Ukubuzwa), i-onboarding automation, izincomo zemikhiqizo, ukuphathwa kwezabasebenzi nokuqasha, izinhlolovo nemibuzo, ukubhuka, nokubhukha.

Okulindelekile kwabavakashi besayithi kukhulile. Balindele ukuthola abakudingayo futhi baxhumane nawe noma ibhizinisi lakho ngokushesha uma bedinga usizo olwengeziwe. Inselelo yamabhizinisi amaningi ukuthi inani lezingxoxo ezidingekayo ukuze uhlungelwe ithuba langempela ngokuvamile lincane. Ngakho-ke, izinkampani zivame ukusebenzisa amafomu okuhola ukuze zizame ukukhetha amathuba ezicabanga ukuthi angcono futhi zinganaki amanye.

Izindlela zokuhambisa amafomu zinokuwa okukhulu, noma kunjalo… Isikhathi sokuphendula. Uma ungaphenduli ngokushesha kuzo zonke izicelo ezivumelekile, ulahlekelwa yibhizinisi. Eqinisweni, kuyinkinga ngesayithi lami. Ngezinkulungwane zezivakashi ngenyanga, angikwazi ukusekela ukuphendula yonke imibuzo – imali yami engenayo ayikusekeli lokho. Ngesikhathi esifanayo, ngiyazi ukuthi ngiphuthelwa ngamathuba angavela kusayithi.

Amandla weChatbot nobuthakathaka

Kungakho izinkampani zifaka izingxoxo zokuxoxa. Ama-Chatbots anamandla nobuthakathaka, noma kunjalo:

  • Ubuqiniso: Uma uqamba amanga ukuthi i-chatbot yakho ingumuntu, isivakashi sakho singase sikuthole lokho, futhi uzolahlekelwa ukukwethemba. Uma uzocela usizo lwe-bot, yazisa isivakashi sakho ukuthi siyi-bot.
  • Ubunkimbinkimbi: Izinkundla eziningi ze-chatbot ziyinselele ngokwesabekayo ukuzisebenzisa. Nakuba umuzwa wabo obheke isivakashi ungase ube muhle, ikhono lokwakha nokusebenzisa i-bot ewusizo kuyiphupho elibi. Ngiyazi… Ngingumuntu wezobuchwepheshe ohlela izinhlelo futhi angikwazi ukuthola amanye alawa masistimu.
  • Ukulungiselela: Izihlahla zezinqumo zengxoxo kufanele zihlaziywe ngokucophelela futhi zithuthukiswe ukuze kuthuthukiswe amazinga okuguqulwa nge-bot yakho. Akwanele ukushaya i-bot ngemibuzo embalwa yeziqu - ungasebenzisa futhi ifomu.
  • Ukucubungula Ulimi Lwemvelo: Ama-Chatbot kufanele ahlanganise ukucubungula kolimi lwemvelo okuphakeme (I-NLP) ukuqonda ngokugcwele ukuphuthuma kanye nomuzwa wesivakashi sakho; ngaphandle kwalokho, imiphumela izokhungathekisa futhi ixoshe izivakashi.
  • Ama-Handoffs: Ama-Chatbots anemikhawulo futhi kufanele adlulisele ingxoxo kubantu bangempela kubasebenzi bakho uma kunesidingo.
  • Ukuhlanganiswa: Ama-Chatbots kufanele anikeze amathimba akho okuthengisa, okuthengisa, noma amasevisi amakhasimende ngedatha enothile ngezaziso nokuhlanganiswa CRM noma ukusekela amasistimu okuthenga amathikithi.

Ngamanye amazwi, ama-chatbot kufanele abe lula ukuwasebenzisa ngaphakathi futhi abe nolwazi olukhethekile lomsebenzisi ngaphandle. Noma yini encane izowela phansi. Kuyathakazelisa ukuthi… okwenza i-chatbot isebenze izimiso ezifanayo ezenza ingxoxo iphumelele phakathi kwabantu ababili noma ngaphezulu.

Ubuciko bokuklama nokwenza ngcono ukusebenzisana kwe-chatbot yakho nezivakashi baziwa ngokuthi ukwakheka kokuxoxa.

Umhlahlandlela Wokwakhiwa Kwezingxoxo

Lokhu infographic kusuka kwaLandbot, inkundla ye-chatbot egxile ekwakhiweni kwengxoxo, ihlanganisa ukuhlela, ukubikezela, kanye nokwenziwa kwesu eliphumelelayo lengxoxo yengxoxo.

Idizayini yokuxoxa ihlanganisa ukukopisha, ukuklama kwezwi nomsindo, ulwazi lomsebenzisi (UX), idizayini yokunyakaza, idizayini yokusebenzisana, nomklamo obonakalayo. Ihamba phakathi kwezinsika ezintathu zomklamo wengxoxo:

  1. Isimiso Sokubambisana - Ukubambisana okuyisisekelo phakathi kwengxoxo nesivakashi kwenza ukusetshenziswa kwezitatimende ezingachazeki nezinqamuleli zokuxoxa ukuqhubekisela phambili ingxoxo.
  2. Ukuthatha Ukuphenduka - ukujika ngesikhathi phakathi kwe-chatbot nesivakashi kubalulekile ekuxazululeni ukungaqondakali nokunikeza ingxoxo ephumelelayo.
  3. Context – izingxoxo zihlonipha isimo somuntu ovakashile ngokomzimba, ngokwengqondo, nesimo.

Ukuze uhlele i-chatbot yakho, kufanele:

  1. Chaza izithameli zakho
  2. Chaza indima nohlobo lwengxoxo
  3. Dala i-chatbot persona yakho
  4. Chaza indima yalo yokuxoxa
  5. Bhala iskripthi sakho sengxoxo

Ukuze kufezwe ingxoxo ephumelelayo phakathi kwe-bot nesivakashi, izici zokusebenzelana komsebenzisi ziyadingeka - okuhlanganisa ukubingelela, imibuzo, izitatimende zolwazi, iziphakamiso, ukubonga, imiyalo, iziqinisekiso, ukuxolisa, izimpawu zenkulumo, amaphutha, izinkinobho, umsindo, nezinto ezibonakalayo.

Nayi i-infographic ephelele… Umhlahlandlela Wokugcina Wokwakhiwa Kwezingxoxo:

khombisa ukwakhiwa kwengxoxo infographic

I-Landbot inokuthunyelwe okuningiliziwe okumangazayo kokuthi ungahlela kanjani uphinde usebenzise i-chatbot yakho kusayithi labo.

Funda i-athikili ephelele yeLandbot mayelana nokuklanywa kwengxoxo

Ukubuka konke kwevidiyo yeLandbot

Umhlaba inika amandla amabhizinisi ukuklama okuhlangenwe nakho kokuxoxa nge izakhi ze-UI ezicebileezenzakalelayo ukuhamba komsebenzi, Futhi ukuhlanganiswa kwesikhathi sangempela.

Izingxoxo zewebhusayithi ziyi ILandbot's amandla, kepha abasebenzisi bangakha ne-WhatsApp ne-Facebook Messenger bots.

Zama iLandbot Namuhla

Douglas Karr

Douglas Karr i-CMO ye VulaINSIGHTS kanye nomsunguli we Martech Zone. UDouglas usize inqwaba yeziqalo eziphumelelayo ze-MarTech, uye wasiza ekukhuthaleni okungaphezu kuka-$5 bil ekuthengeni nasekutshalweni kwe-Martech, futhi uyaqhubeka nokusiza izinkampani ekusebenziseni nasekuzenzeleni amasu azo okuthengisa nokumaketha. UDouglas uyingcweti yokuguqula idijithali eyaziwa emhlabeni wonke kanye nesikhulumi se-MarTech. UDouglas futhi ungumbhali oshicilelwe wencwadi kaDummie kanye nencwadi yobuholi bebhizinisi.

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