Ukukhononda Akulula

izikhalazo zamakhasimende

Lapho seluleka isu lezokuxhumana kumakhasimende ethu, isinyathelo sethu sokuqala ukuqinisekisa ukuthi banamasu wenkonzo yamakhasimende. Abathengi namabhizinisi abanendaba nokuthi ngubani ophethe i-Twitter yakho, i-Facebook noma i-LinkedIn ekhona… uma benesikhalazo, bafuna ukusiveza futhi basisingathe ngendlela efanele nangendlela efanelekile. Ukuntula isu lokuxazulula lezo zikhalazo kuzokonakalisa noma yiliphi isu lokumaketha ezokuxhum ongahle ulithembe.

I-infographic kaZendesk, Ukukhononda Akulula, ibonisa ukuthi amakhasimende akho azizwa kanjani ngokuphendula kwakho (noma ukungabikho kwakho) kwizikhalazo zabo ezinkundleni zokuxhumana. Abantu abangama-86% abakhononda ngomkhiqizo ngezinkundla zokuxhumana abangatholi mpendulo bebengawuthokozela, kanti u-50% wabantu uthe bazonqandwa ukuba amakhasimende uma imibuzo nezikhalazo zabo zinganakwa ezinkundleni zokuxhumana.

Izikhalazo zensizakalo yeZendesk Cusomter

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