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I-CX iqhathaniswa ne-UX: Umehluko Phakathi KweKhasimende Nomsebenzisi

I-CX / UX - Uhlamvu olulodwa kuphela oluhlukile? Yebo, kunezinhlamvu ezingaphezu kweyodwa, kepha kunokufana okuningi phakathi Ukutholakala kwamakhasimende futhi Okuhlangenwe nakho komsebenzisi sebenza. Ochwepheshe abanokugxila kokunye basebenzela ukufunda ngabantu ngokwenza ucwaningo!

Ukufana Kokuhlangenwe Nakho KweKhasimende kanye Nesipiliyoni Somsebenzisi

Izinhloso kanye nenqubo yeKhasimende ne-Experience User kuvame ukufana. Bobabili bane:

  • Umqondo wokuthi ibhizinisi aligcini ngokuthengisa nokuthenga kuphela, kepha limayelana nezidingo ezanelisayo nokunikeza inani ngenkathi wenza imali.
  • Ukukhathazeka ngezinkinga ezenzekayo lapho senza ukucabanga nokuhlonipha amandla wedatha enhle.
  • Intshisekelo kudatha eqoqwe kusuka kumakhasimende wamanje noma angahle abe khona.
  • Ukuhlonipha abantu abasebenzisa imikhiqizo nezinsizakalo futhi abangamakhasimende namakhasimende.
  • Inkolelo yokuthi abantu abavamile banganikeza imininingwane ewusizo mayelana nemikhiqizo nezinsizakalo.

Umehluko Wokuhlangenwe Nekhasimende Nokuhlangenwe Nakho Komsebenzisi

  • Ucwaningo Lwekhasimende - Ngenkathi umehluko ubonakala ikakhulukazi ngezindlela, idatha eqoqiwe ingahlinzeka ngezimpendulo ezahlukahlukene. Ucwaningo Lokuhlangenwe Nakho Kwekhasimende luthanda idatha evela kubantu abaningi ukubikezela ukuziphatha okungenzeka lapho abantu abaningi bethatha izinyathelo ezifanayo, becela imibono ngesici, umkhiqizo, noma umkhiqizo futhi ngokuvamile baqoqa izimpendulo zemibuzo ethile. Abantu bavame ukubika imibono yabo futhi basho lokho abakholelwa ukuthi kuyiqiniso. Ucwaningo lwe-CX luvame ukufunda izinto ezinjengalezi:
    • Ngiyawuthanda lo mkhiqizo.
    • Angisidingi leso sici.
    • Ngingathenga umkhiqizo uma utholakala.
    • Ngingayinika i-3 koku-5 ngokuba nzima ukuyisebenzisa.
    • Ngingawuncoma lo mkhiqizo kwabanye.

    Lolu lwazi olubalulekile!

  • Ucwaningo Lwesipiliyoni Somsebenzisi - Ucwaningo lwe-UX lugxila kudatha eqoqwe kusuka ezinombolweni ezincane zabantu abanjengo real abasebenzisi bomkhiqizo nezinsizakalo. Ucwaningo oluningi lwenziwa nabantu ngabanye kunamaqembu abantu. Ukubuza imibuzo kungaba yingxenye yenqubo. Umehluko omkhulu ngocwaningo lwesipiliyoni somsebenzisi ukuthi abantu babonwa kuzimo ezingokoqobo lapho bezama ukuqeda imisebenzi efanelekile. Ukugxila kukuziphatha, hhayi imibono nje, efana:
    • Abantu abaningana babenenkinga yokuthola izinkambu zokungena ngemvume
    • Bonke abantu ababonile bakwazi ukukhetha umkhiqizo owuthandayo.
    • Munye kuphela wabantu okwazile ukuqedela inqubo yokuphuma ngaphandle kwamaphutha.
    • Abantu babevame ukubheka izici ezingafakwanga kudizayini yamanje, njengomsebenzi wokusesha.

Kungani lokhu kwehluka kubalulekile?

At I-Gravitydrive siyazi ukuthi ukuziphatha kungenzeka kusitshele ukuthi abantu bazokwenzani ngempela. Isipiliyoni sethu lapho sibuka abantu bezama ukusebenzisa imikhiqizo ukuthi bavame ukukholelwa ukuthi bayaphumelela, noma bengakaqedi umsebenzi noma isenzo ngokufanele. Abasebenzisi bathi bathola umkhiqizo wenelisa noma kulula ukuwusebenzisa, noma ngabe bebenobunzima ngenkathi bewusebenzisa. Futhi abasebenzisi bavame ukuveza ukudideka nokukhungatheka, kepha basolwe ngokwabo ngezinkinga zabo besebenzisa umkhiqizo. Ukuziphatha kwabo akuhambisani ngaso sonke isikhathi nalokho abakushoyo ngakho-ke ngivame ukukukholelwa lokho kuziphatha!

Amakhasimende athenga imikhiqizo nezinsizakalo. Abasebenzisi benza izinqumo, bathande noma bazonde umkhiqizo wakho, badideke, basebenzise umkhiqizo wakho nsuku zonke, bathenge izinto futhi babe amakhasimende namakhasimende.

Ngoba siyaqhubeka sifunde komunye nomunye, ngiyasola ukuthi izindlela ze-CX ne-UX nezindlela zokuqoqa idatha zizoqhubeka nokuhlangana / ukugqagqana. Izinhloso ziyefana ezicini eziningi - ukudala imikhiqizo nezinsizakalo eziwusizo, ezisebenzisekayo nezikhangayo
kanye nokuxhumana ngezinzuzo zabo kulabo abangaba amakhasimende abo.

Siyaqhubeka sinokuningi esizokufunda!

Suzi Shapiro

USuzi Shapiro uchithe impilo yakhe yonke efunda ngokuthi abantu basebenza kanjani nokuthi lolu lwazi balusebenzisa kanjani ukwenza izimpilo zabo zibe ngcono. USuzi unolwazi lweminyaka eminingi njengoprofesa waseNyuvesi Psychology and Informatics nanjengoMcwaningi Wokuhlangenwe nakho Komsebenzisi futhi usebenze nabantu abavela emabhizinisini ahlukahlukene, kusuka kwezobuchwepheshe kuya kwezemali kuye kwezokwelapha kuya kwezemfundo. USuzi njengamanje uyi-Principal User Experience Consultant no I-GravityDrive. Imikhuba yabo Yedizayini Yokuhlangenwe nakho Kwabasebenzisi ingathuthukisa izinqubo, amasevisi kanye nemikhiqizo. Uphinde abe nesibopho sokuthuthukisa ukuqeqeshwa kwabantu abafuna ukuthuthukisa izinqubo ze-Experience Design ezinkampanini zabo.

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