Izizathu Ezi-5 Abathengisi Batshala Imali Eningi Kuzinhlelo Zokuthembeka Kwamakhasimende

ukumaketha kokuthembeka kwamakhasimende

CrowdTwist, isixazululo sokwethembeka kwamakhasimende, futhi Abasunguli Bomkhiqizo kuhlolisiswe abezimakethe zedijithali abangama-234 kumikhiqizo ye-Fortune 500 ukuthola ukuthi ukuxhumana kwabathengi kuhlangana kanjani nezinhlelo zokwethembeka. Bakhiphe le infographic, Indawo Yokwethembeka, ngakho-ke abathengisi bangafunda ukuthi ukwethembeka kuhlangana kanjani necebo lokumaketha lenhlangano lilonke. Uhhafu wazo zonke izinhlobo usuvele unohlelo olwenziwe ngokusemthethweni kanti ama-57% athe azokwengeza isabelomali sawo ngonyaka we-2017

Kungani Abakhangisi Befaka Imali Kakhulu Kuzinhlelo Zokuthembeka Kwamakhasimende?

  1. Ukuzibandakanya kweDrayivu - noma ngabe uyi-B2B noma i-B2C, ukuqinisekisa ukuthi amakhasimende ayasebenzisana futhi ayaphumelela ukusebenzisa imikhiqizo noma izinsizakalo zakho kuzoqinisekisa ukugcinwa nokwanda kwenani.
  2. Khulisa Ukuthengiselana - Ukugcina phezulu kwengqondo namakhasimende azuzayo kwandisa ama-touchpoints kanye nethuba lokwenza ibhizinisi nabo.
  3. Khulisa Imali - ngoba usuvele wephule umgoqo wokuthembana, amakhasimende akhona azosebenzisa imali eningi nawe… ukubeka uhlelo ukuze luwanikeze umvuzo kubalulekile.
  4. Dala ukuxhumeka - ukuvuza ikhasimende ngokwabelana ngobufakazi babo kuyindlela enhle kakhulu yokumaketha ngezwi ongabeka kuyo imali.
  5. Xhuma / Sebenzisa idatha - ngokuqonda okukhuthaza amakhasimende akho, uyakwazi ukwenza ngezifiso iminikelo owaziyo ukuthi bazoba nentshisekelo kuyo.

Ukutholwa, ukugcinwa, kanye ne-upsell konke kungaba nomthelela omuhle ekusetshenzisweni kohlelo lokuthembeka kwamakhasimende okuqinile. Ama-57% ayo yonke imikhiqizo abheka ukwethembeka kwamakhasimende abo njengokuphumelelayo, ama-88% lapho uhlelo luyi-multichannel! Ngeshwa, yi-17% kuphela yemikhiqizo enohlelo lokuthembeka kwamakhasimende amaningi ngenxa yezithiyo zokuqondanisa, ukuthunyelwa, nokuqoqwa kwedatha.

ikhasimende-ukwethembeka

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