Sawubona DAN: Izwi le-CRM Lingaqinisa Kanjani Ubudlelwano Bakho Bokuthengisa Futhi Ligcine Uphilile

Sawubona Dan: I-Voice to CRM Transcription

Miningi kakhulu imihlangano ongayipakisha osukwini lwakho futhi asikho isikhathi esanele sokuqopha lawo maphuzu okuthinta abalulekile. Ngisho namaqembu angaphambi kobhubhane, abathengisi nabezentengiso aba nemihlangano yangaphandle engaphezu kweyisi-9 ngosuku futhi manje anezindawo zokulala ezikude nezixubene ezisetshenziswa isikhathi eside, amavolumu emihlangano ebonakalayo ayakhuphuka. Ukugcina irekhodi elinembile lale mihlangano ukuze uqinisekise ukuthi ubudlelwano buyathuthukiswa futhi idatha yokuxhumana ebalulekile ayilahleki sekuwumsebenzi onzima futhi odla isikhathi, futhi yilapho izixazululo zezwi ku-CRM zingakuthengela isikhathi, zisekele isizukulwane sokuhola futhi zonge amandla akho.

Sawubona DAN Voice kumsizi we-CRM

Izwi ukuya kumsizi we-CRM Sawubona DAN ibhala imihlangano futhi ifake imininingwane yokuxhumana futhi ihlangane nezindlela zokuthatha ngaphandle komthungo kusizindalwazi se-CRM. Intandokazi ye-Fortune 500, lesi silekeleli sezwi sisebenza nanoma iyiphi i-CRM, okuhlanganisa Salesforce, I-MS Dynamics, Futhi I-Hubspot. Ithuthukisa ukutholwa kwe-CRM, ikhuphule ikhwalithi yedatha ngaphezu kuka-200%, futhi iletha isilinganiso samahora angu-4-6 ngeviki sesikhathi esengeziwe sokuthengisa. Ngomgomo wokuthuthukisa imininingwane yeklayenti nokususa umthwalo wokuphatha, inokusebenza kohlelo lokusebenza kanye nephrothokholi eqinile yokuvikela ukuze ithwebule ngokushesha amanothi omhlangano, amakhadi ebhizinisi, ukuhlela ukulandelela nokuphatha izindleko.

Lingakwazi Kanjani Izwi Ukunemba Kwe-CRM KwaHey DAN Ukusekela Isizukulwane Esiholayo?

Ukuqinisekisa ukuthi ukulandelela kwenziwa kumuntu ofanele ngesikhathi esifanele futhi amaqembu okuthengisa ahlome ngobuhlakani obufanele bangemuva, kuyingxenye ebalulekile yesu lokuthengisa eliyimpumelelo. Sawubona DANUcwaningo lubonisa ukuthi uma omele abathengisi elinda usuku olulodwa nje ngaphambi kokufaka amanothi omhlangano ohlelweni lwe-CRM, kufika ku-40% wemininingwane yalokho kuhlanganyela kuyalahleka. Ukunika amandla amaqembu athengisayo ukuthi enze lokho akwenza kahle kakhulu, ukwakha nokuqinisa ubudlelwano obuzuzisanayo, ukufakwa kwedatha ye-CRM okunembile nokufika ngesikhathi kubalulekile. I-Voice to CRM software inikeza isisombululo esisheshayo nesinembayo. 

Kule minyaka eyishumi edlule, izinsiza zokulotshwa komhlangano zesizindalwazi se-CRM zisukile emisebenzini yabantu zaya kubasizi berobhothi. Kuyathakazelisa ukuthi naphezu kokuthi masha emdlalweni, lawa ma-bot ayakwazi namazinga okunemba ahlaba umxhwele. 

Sibone ukunemba kwezwi kuya ku-CRM kuthuthuka kakhulu kule minyaka embalwa edlule, amazinga amaphutha ehla esuka ku-19% ngo-2019 aya ku-12% ngo-2021. Izixazululo ze-Voice to CRM zithuthukisa kancane kancane ama-algorithms azo futhi ithimba lethu labahleli lihlinzeka ngesheke elengeziwe qinisekisa ukuthi amaphutha okukhiphayo okulotshiwe ancishiswa afike cishe ku-1% - le nhlanganisela enamandla yingakho izinkampani ze-Fortune 500 zisethemba. Ukushada nobuchwepheshe nabantu ibhalansi ephelele phakathi kokusebenza kahle nokubulungisa.

Kate Zeid, Growth & Operations SVP at Hey Dan

Sonke lesi sikhathi ukonga nokuthwebula idatha okunembile kungasetshenziswa ukudweba isithombe esicacile sethemba futhi kuhlomise amaqembu athengisa ukuthatha indlela ephelele yokuvala isivumelwano. Idatha enamandla ingaholela ekuxhumekeni okumlingo, okufana nokuhlonza ulwazi olulinganayo phakathi kwalokho ikhasimende elifuna ukukufunda nalokho ithimba labadayisi elikwaziyo ngomkhiqizo. Ingenza amaqembu akwazi ukukala ukuthi ukuhola kufudumele kangakanani futhi aphinde ahlanganyele ngesikhathi esifanele nangendlela engcono kakhulu. Ukuhlaziywa kwedatha ngezikali kungase futhi kuholele ekuboneni amathrendi ezidingo zamakhasimende futhi kwazise umjikelezo olandelayo wokuthuthukiswa komkhiqizo noma wesevisi.

Ukwakha Ukuqhubeka Kwethimba Lokuthengisa

Ukwehliswa kwethimba lezokuthengisa kungaba inselele, ezimbonini eziningi ukuqashwa kwabasebenzi kungaba ngaphansi kweminyaka emi-2. Ngokuhambisana nokulawula ubuhlungu bekhanda lokuqasha ozongena esikhundleni somdlali oqinile, ubuhlungu benhliziyo obungase bulahlekelwe ubudlelwano bamakhasimende abakhe obakhe ngokuhamba kwesikhathi kanye nezindleko ezingaba khona zokulahlekelwa ibhizinisi labo. 

Ukwenza isikhumbuzo idatha yomhlangano enembile nejulile kuyisihluthulelo sokuhlela ukulandelana. Ngokuqinisekisa ukuthi imininingwane yomhlangano wamakhasimende, kusukela kuzinombolo zezivumelwano okungenzeka ukuthi zivunyelwene nge-Zoom ukuya ekukhumbuleni ukuhalalisela umsunguli ogubhe iminyaka yebhizinisi, ibekwe phansi ngokushesha nangokucacile kusizindalwazi se-CRM uvikele ngempumelelo ikusasa lalobo budlelwano.

At Sawubona DAN izwi lethu ku-software ye-CRM libhale imihlangano engaphezu kwesigidi esingu-1, emele imizuzu engaphezu kuka-620,000 yomsindo. Ukunikeza inkumbulo yesikhungo ngokuletha idatha ehlakaniphile yawo womabili amaqembu athengisayo e-Fortune 500 nezingubo ezincane zamabhizinisi, kuqinisekisa ukuqhubeka kobudlelwano futhi ekugcineni kuqhuba ukuthengiswa.

Kate Zeid, Growth & Operations SVP at Hey Dan

Isoftware ehambisanayo ne-CRM eqinisekisayo, Sawubona DAN, ingadambisa isikhathi sokukhumbula imininingwane yemihlangano eminingi eyenzeke phakathi nosuku olumatasatasa. Kuyakhuthaza futhi ukuthi leli zwi elithuthukayo kubuchwepheshe be-CRM lithuthuka ngokuqhubekayo kurekhodi lalo lokunemba elihlaba umxhwele, njengoba ama-algorithms eqhubeka nokuvala igebe phakathi kokukhumbula komuntu kanye nekhono le-bot.

Bhuka idemo yakho ye-Hey DAN Namuhla

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