IKANA Express: Ukuphathwa Kokuhlangenwe Nekhasimende

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Sibonisana nezinkampani eziningi eziphakathi nendawo nezikhulu ezinkulu ezithatha isinqumo sokungena ohlelweni lokumaketha umphakathi kuphela ukuthola ukuthi abengaboni kusengaphambili ukufunwa ngokushesha kwamakhasimende. Ikhasimende elingajabule alinendaba nokuthi uvule i-akhawunti ye-Twitter noma ushicilele ikhasi le-Facebook lokufinyelela kwakho kwezentengiso… bazosebenzisa ithuba lokucela insizakalo. Futhi njengoba kuyisithangami somphakathi, kungcono ubanikeze ngaso. Kuyashesha.

Lokhu kungeza ukubanzima kuhlu oludidayo lwamashaneli wamasevisi wamakhasimende - kufaka phakathi i-imeyili, ifoni, iwebhusayithi, futhi mhlawumbe nengosi yamakhasimende. Amandla wokuqapha nokuphendula kahle ngaphandle kokugqagqana nokuqinisekisa ukulethwa kwamakhasimende afanele kuzo zonke iziteshi cishe akunakwenzeka ngaphandle kwesixazululo esanele. Lezi zixazululo zaziwa njenge izixazululo zokuphathwa kwesipiliyoni samakhasimende. IKANA Express ngesinye sezixazululo ezisekela izinkampani eziphakathi nendawo.

I-KANA inikeza iphothifoliyo ebanzi yemikhiqizo edidiyelwe yensizakalo yamakhasimende amaningi kanye nokuphathwa kokuhlangenwe nakho kwamakhasimende okuphela kokuphela. Idizayinelwe ukunika inkampani yakho ekhulayo ubukhona obuxhumekile kuzo zonke iziteshi nezindleko zesevisi yokulawula, i-KANA Express inikezela ngamakhono webanga lebhizinisi kanye namanani entengo akhokhelwayo wokukhokha. Yakha ubudlelwano bamakhasimende futhi uhlele kahle ukusebenzisana kwamakhasimende akho ukuthola imiphumela engcono yebhizinisi. IKANA Express iyashesha ukuphakama nokukhula, iyashesha ukusetshenziswa, futhi ilungiswa ngokuphelele kuwebhusayithi yakho nemisebenzi yokusebenza.

Amandla eKana Express

  • Konke-ngakunye, umkhiqizo ohlanganisiwe: isikhungo sokuxhumana, insizakalo yamakhasimende eWebhu, ulwazi, analytics, ukulalela komphakathi
  • Izici zebhizinisi eliyinkimbinkimbi ezifana ne- amaphrofayili we-cross-channel amakhasimende kanye ne-analytics
  • I-Easy-to-use, ukuphatha okunembile
  • Amathuluzi anamandla akhelwe ngaphakathi vumela ukulungiselelwa okuhlukahlukene-Kuqeda isidingo sokwenza ngokwezifiso okubizayo, okudla isikhathi
  • Kakhulu scalable, ukutholakala okuphezulu
  • Izinsizakalo eziphethwe - ugxila ekusebenziseni isoftware, sinakekela ukunakekelwa nokuphathwa
  • Ukulethwa kwe-SaaS, khokha intengo njengoba uhamba

I-KANA Software yaziwa njengomholi nguGartner kwi-2011 Magic Quadrant yeCRM Web Customer Service. Umbiko wonyaka ulandelela izinguquko ezimakethe zesoftware yamakhasimende ewebhu futhi uhlaziya amandla emakethe. Ukuhlolwa kwe-KANA kusekelwe ekupheleleni kombono kanye nekhono lokwenza.

Joyina i-KANA I-Las Vegas ye-KANA Connect, ingqungquthela yabo yamakhasimende yonyaka. Kusukela ngoSepthemba 23 kuya ku-25, 2012 bazobe behlinzeka ngezinsuku ezi-2 ezigcwele zemfundo, bebandakanya izikhulumi eziyisihluthulelo, namathuba amahle kakhulu enethiwekhi.

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