Imivuzo Yokuthembeka
Ngenkathi ngisebenza ephephandabeni, ngangihlala ngizizwa sengathi senza izinto emuva. Sinikeze amasonto amaningana amahhala ephephandaba kunoma ngubani obhalisile. Sasinababhalisile ababekhokhe inani eligcwele iminyaka engamashumi amabili ehlanganisiwe futhi abangakaze bathole isaphulelo noma ngisho nomyalezo wokubonga… kepha singanikeza umuntu ongathembekile kumkhiqizo wethu ngomvuzo osheshayo. Kwakungenangqondo.
Ziyini izinzuzo ezizuzayo zokukhuthaza ukwethembeka kwamakhasimende ayo? Futhi yini edingekayo ukukhuthaza lokho kuthembeka? Imivuzo iyasiza impela, kepha kubaluleke kakhulu ukugxila ezintweni ezinjengokunikeza umkhiqizo noma insizakalo enhle, nokwaziwa ngokuba nesevisi yamakhasimende ephezulu kakhulu. I-infographic yakamuva kaZendesk,
Imivuzo Yokuthembeka, kukhombisa ukwethembeka kwamakhasimende kubaluleke kakhulu. Ama-78% wamakhasimende athembekile asiza ukusabalalisa igama ngomkhiqizo wakho, kanti ama-54% ngeke aze acabange nokushintshela esincintisana naye.