I-MetaCX: Phatha ama-Lifecycle weKhasimende ngokubambisana ngokuthengisa okusekelwe kumphumela
Eminyakeni eyishumi edlule, ngasebenza ngethalente elimangalisayo embonini ye-SaaS - okuhlanganisa ukusebenza njengomphathi wemikhiqizo kaScott McCorkle kanye neminyaka eminingi njengomeluleki wokuhlanganiswa osebenza noDave Duke. UScott wayengumsunguli ongakhathali owayekwazi ukweqa noma iyiphi inselele. U-Dave ubengumphathi we-akhawunti oshintshashintshayo njalo osize izinhlangano ezinkulu emhlabeni ukuqinisekisa ukuthi lokho ebekulindele kuyedlula.
Akumangazi ukuthi laba bobabili babambisene, bacwaninga ubunzima ekuthengisweni kwe-B2B, ukuqaliswa, kanye ne-client churn… base beqhamuka nesixazululo, I-MetaCX. I-MetaCX iyinkundla eyakhelwe ukuqinisekisa ukuthi abathengi nabathengisi babambisana ngokusobala ukuze babhale, balandelele, futhi badlule imigomo yebhizinisi yekhasimende.
Uhlolojikelele Lomkhiqizo we-MetaCX
Abathengi kwa-SaaS kanye nezinkampani zemikhiqizo yedijithali bazizwa bengenakho ukuzethemba ukuthi izithembiso zokuthengisa zizogcinwa. Kwenzekani ngemva kokusayinwa kwesivumelwano?
I-MetaCX yakhe inkundla eguqula indlela abahlinzeki nabathengi ababambisana ngayo futhi bawine ndawonye. I-MetaCX ihlinzeka ngendawo okwabelwana ngayo lapho abahlinzeki nabathengi bengachaza futhi balinganise imiphumela ndawonye, ukuvumelanisa ukuthengisa, impumelelo, namaqembu okulethwa azungeze umthelela wangempela webhizinisi ongabonwa amakhasimende.
Inkundla yokubambisana phakathi kwabathengi nabathengisi inikeza:
- Izinhlelo Zempumelelo - Qinisekisa ukuzuzwa kwemiphumela yebhizinisi efiselekayo ngokwenza uhlelo lwesinyathelo ngesinyathelo sekhasimende ngalinye.
- Izibonisi - Khiqiza izifanekiso zohlelo lwempumelelo eziklanyelwe izimo ezithile zokusetshenziswa kanye nabantu ukuze kube lula futhi kukalwe ukuthengisa okusekelwe emiphumeleni nempumelelo.
- Izaziso - Thola isaziso lapho umuntu ongase abe khona noma ikhasimende lijoyina ibhuloho owabelane ngalo noma lihlanganyela nanoma iyiphi ingxenye yebhuloho ukuze usabele ngesikhathi sangempela.
- Izikhathi - Gubha izikhathi ezibalulekile kumjikelezo wempilo yekhasimende—ubambiswano olusha, ukuqaliswa okuqediwe, nokuvuselelwa okusayiniwe ukuze ubone ngeso lengqondo ukuqhubekela phambili.
- Izigaba ze-Lifecycle - Dala uhlelo lwempumelelo oluqondaniswe nesigaba ngasinye somjikelezo wempilo ukuze uqinisekise ukuthi wena namakhasimende akho nihlangabezana nezinhloso zesikhathi esifushane nezesikhathi eside.
- Izandla - Bona ngeso lengqondo i-handoff ngaphakathi kwe-MetaCX ukuze uqinisekise ukuthi wonke umuntu usekhasini elifanayo futhi usebenzela ukufeza izinhloso nezinjongo ezifanayo.
- Bridges - Mema amakhasimende namathemba endaweni okwabelwana ngayo, enegama elihlanganyelwe lapho ungabhala khona futhi uhlanganyele ezinhlelweni zempumelelo.
- Amathimba - Yenza ukuphila kwamakhasimende kuphile futhi uqale ukusebenzelana nababambiqhaza abafanelekile ngokudala amaqembu abantu ahambisana nesigaba ngasinye somjikelezo wempilo.
- Izexwayiso Zokugcina - Thola ubungozi bokugcinwa obufihliwe ngokulandela izenzo ezithile kanye nokuziphatha okuveza amakhasimende asezoshintsha.
Yonke imiphumela kuhlelo lwempumelelo ye-MetaCX iboshelwe kuma-milestone namamethrikhi asebenzisa idatha ukulandelela impumelelo kuwo wonke umjikelezo wempilo wekhasimende.
Ukwakha Inethiwekhi Yakho Nge-MetaCX
Nansi indlela yokuhamba ukusuka ekuxhumekeni kwakho kokuqala ukuya ekulawuleni yonke i-ecosystem yakho yozakwethu bebhizinisi, konke endaweni eyodwa nge-MetaCX.
Imiphumela amakhasimende akho ayikhathalelayo izoba nomthelela ohlotsheni lwedatha oyidonsayo ku-MetaCX. Ungadonsa imicimbi kusuka kumkhiqizo wakho noma kwenye isistimu efaka i-CRM yakho, isistimu yezezimali, noma inkundla yomcimbi. Uma amasistimu akho ebhizinisi efaka imicimbi endaweni yesikhulumi ngoxhumo, i-MetaCX isebenzisa imibandela nezinsuku eziwumnqamulajuqu ozicacisayo ukuze ikutshele ukuthi ikhasimende liseduze kangakanani nomphumela wempumelelo.
Ingabe usukulungele ukubona i-MetaCX isebenza? Bhalisa namuhla futhi iqembu lizohlinzeka ngedemo ebukhoma yesikhulumi.