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Izihluthulelo ezi-3 Zokwakha Uhlelo Lokumaketha Oluyimpumelelo

Izingxoxo ze-AI zingavula umnyango wokuhlangenwe nakho okungcono kwedijithali nokunyuka kokuguqulwa kwamakhasimende. Kepha futhi bangathwebula umuzwa wakho wamakhasimende. Nakhu ukuthi ungayithola kanjani. 

Abathengi banamuhla balindele ukuthi amabhizinisi ahambise okuhlangenwe nakho komuntu siqu nokufunwayo amahora angama-24 ngosuku, izinsuku eziyisikhombisa ngesonto, izinsuku ezingama-365 zonyaka. Izinkampani kuyo yonke imboni kudingeka zandise indlela yazo yokwenza umsebenzi ukuze zinikeze amakhasimende amandla eziwafunayo futhi ziguqule ukungena kokuxhumana okuphezulu kube amakhasimende akhokhelayo. 

Ukuze kuhlangatshezwane nalesi sidingo, amabhizinisi amaningi aphendukele kuma-chat agents ahlakaniphile. Ama-Chatbots ahlonyiselwe ngokukhethekile ukuqhuba izingxoxo ezenziwe zaba ngezakho futhi ezenzeka ngokushesha, ahlangabezana nezidingo zawo ngenkathi ngasikhathi sinye ebaqhubekisela phambili ngohambo lomthengi. I-chatbot elungile ingavumela amakhasimende akho ukuthi abuze noma yimuphi umbuzo ngesiNgisi esicacile esikhundleni sokucindezela amakhasi emikhiqizo, okuthunyelwe kwebhulogi, nokuqukethwe okulandekayo ukuthola izimpendulo abazidingayo. Isu lokuxoxa eliyinkimbinkimbi lingadonsela ngisho nedatha yamakhasimende akhona engxoxweni ukuze kusebenze kangcono izidingo zabo futhi kuthuthukiswe uhambo lwabo.

Kodwa-ke, izixazululo zokuxoxa futhi ngokwazo aziyona ipanacea. Ngenkathi izingxoxo eziphumelelayo zifakazele ukuthi zandisa ukuguqulwa kwe-inthanethi ngamaphesenti angama-20 kuya kwangama-30, uhlelo lokuxoxa olungakuhlelwanga kahle kwesinye isikhathi lungenza okubi kunokuhle. Kepha lapho uhlelo lwe-chatbot luhlelwe ngokucophelela futhi lwenziwa ngekhono, lwenza kube lula ukuthi amabhizinisi aqhubekele phambili phambili ngokushesha, kahle nangokwesilinganiso.

1. Beka Abalaleli Bakho Kuqala

Lapho uhlela umsizi wakho wengxoxo ye-AI, cabanga ngemakethe yakho. Kufanele udizayine umenzeli wakho ngokuya ngokuthi wazi amakhasimende akho ukuthi angobani, kufaka phakathi ukuqonda kwakho isitayela sengxoxo yabo. Ngabe izilaleli zakho zithanda amahlaya nobuhle? Noma ingabe bakhetha ukuya ngqo ephuzwini? Lapho usukwazi ukuthi ukhuluma nobani, uzokwazi ukunquma ubuntu be-ejenti yakho nezwi lezwi lakho.

Sesivele siyazi ukuthi ukwenza ngezifiso kuyisihluthulelo sokusebenzisana kwengxoxo…

Amaphesenti angama-80 wabathengi athi maningi amathuba okuthi bathenge enkampanini enikeza okuhlangenwe nakho okwenzelwe bona.

Izibalo ezingama-50 ezibonisa amandla wokwenza ngezifiso

Kunezindlela ezingenakubalwa zokwethula ukuthinta komuntu siqu. Qala ngokubiza amakhasimende ngamagama bese uwabuza ngokuncamelayo kwawo ukuwasiza ukuthi ahlangabezane nomkhiqizo noma insiza yakho eyenzelwe izidingo zawo. Lapho wazi okwengeziwe ngekhasimende lakho, kuzoba lula ukwenza ngezifiso ukwesekwa kwabo okuxoxa. 

Ubuhlakani bokufakelwa (AI) umenzeli angasebenzisa idatha yendawo ukusiza ukukhomba izindawo ezikahle, isibonelo, noma ukukhumbula izinsuku zokuzalwa nezikhathi ezikhethekile zokunikeza izephulelo nemilayezo yokugubha inkambiso. Kepha ukwenza ngezifiso akukwazi ukudlula ukuhlobana; uma ikhasimende lifuna ukwesekwa kwezobuchwepheshe, umsizi wakho wengxoxo okhaliphile akufanele ayiphoqe ngofanele wokuthengisa. Qiniseka ukuthi ukhuluma ngenhloso eshiwo ngamakhasimende, noma ngabe lokho kusho ukuphendula imibuzo ngqo noma ukunikela ngezixhumanisi ezinsizakalweni eziwusizo.

Omunye umkhuba obaluleke kakhulu wokunakekelwa kwengxoxo ubufushane. Nikeza izimpendulo ezilinganayo zokugcina amakhasimende elandelela esikhundleni sokuwagcwalisa ngezinketho, bese uphendula imibuzo ejwayelekile enemininingwane ethile ye-akhawunti lapho kungenzeka khona. Ngaleyo ndlela, i-ejenti yakho izofaka ukwenziwa komuntu nokuhambisana nezimpendulo ezifushane ezihlangabezana futhi zilindele izidingo zesikhathi sangempela zamakhasimende akho.

2. Dala izingxoxo eziwusizo nezikhangayo eziguqula

Ukuze uqiniseke ukuthi umenzeli wakho wezingxoxo usiza ngangokunokwenzeka, kufanelekile ukwengeza ukuphuma kwengxoxo. Cabanga ukuthi ukuxhumana namakhasimende akho kungavela kanjani futhi uhlele kusengaphambili ngemiphumela ephumelelayo, izinhloso ezifile, kanye namasu wokuzibandakanya kabusha kuye ngezimpendulo ezingaba khona. 

Ngemuva kwalokho yakha isisekelo solwazi umsizi wakho we-AI angangena kuso ukuze aqedele lokho kugeleza kwengxoxo ngempumelelo. Ukwaziswa okwengeziwe kusisekelo solwazi lwakho kungcono; ungafaka imilayezo ejwayelekile, imibuzo ebuzwa njalo, izixhumanisi eziwusizo, izincazelo zomkhiqizo, nokuningi. Uma ipulatifomu yakho yengxoxo ikwazi ukuphatha okuqukethwe kwe-multimedia, ungahlela lezo zimpahla ezibukwayo kusisekelo sakho solwazi futhi. Isibonelo, ama-GIF, amavidiyo, izitika, imidwebo, izinkinobho, nezinye izinhlobo zokuqukethwe kwemidiya ecebile kungaphilisa izingxoxo futhi kuzenze zigxume esikrinini.

Okuqukethwe kwemidiya okucebile kusiza ukufaka abenzeli bezingxoxo abahlakaniphile ngobuntu futhi kudalele okuhlangenwe nakho okungakhohlakali kumakhasimende, kepha khumbula njalo inhloso yengxoxo. Ukubeka phambili ukucaca okuzungeze izinhloso zekhasimende lakho (kanye namakhono e-ejenti yakho) kuzoqinisekisa ukwaneliseka futhi kubasize bafike lapho beya khona; Ama-GIF nezitika kufanele kube yi-icing kwikhekhe.

3. Gwema Izingibe Ezivamile Zabasizi Bengxoxo

Enye yezinzuzo ezinkulu kakhulu zabasizi bengxoxo abahlakaniphile ukuthi baba ngcono ngokuhamba kwesikhathi. Ama-ejenti anikwe amandla yi-AI azofunda ngokuhlangenwe nakho futhi athuthukise njengoba eqeda izingxoxo eziningi ngokwengeziwe. Ngalokho kusho, akukaze kube ngumqondo omuhle ukusetha ingxoxo engaqeqeshiwe kumakhasimende wangempela. Yenza abasebenzi bakho bahlole i-ejenti yakho ngaphakathi ngaphambi kokuyenza itholakale kuzithameli ezibanzi zokuhlola bese ekugcineni ibadedela emphakathini. Kufanele uqhubeke ngokuqapha ukusebenza futhi uqoqe impendulo ukuze uqiniseke ukuthi umenzeli wakho uyathuthuka ngempela futhi uyafunda, noma uqalise ngemuva.

Ukuze uqaphe ngempumelelo umenzeli wakho ohlakaniphile, nquma ngamamethrikhi wokusebenza ozowalandela kusukela ngosuku lokuqala. Nquma ukuthi uzolinganisa kanjani impumelelo futhi ukhombe ama-KPI afana nezingxoxo eziphelele, isilinganiso sokuzibandakanya, ubude besikhathi, nokunikezwa kanye nesilinganiso sokubuyela emuva. Lokho kuzokusiza ukuthi wakhe i-guardrails ye-ejenti yakho ukuze iqhubeke nokuthuthukela ezinhlosweni zayo ezithile, ihlale iphokophele ekupheleleni kwengxoxo.

Akunandaba ukuthi umenzeli wakho we-AI unembe kangakanani, amakhasimende kwesinye isikhathi azodinga i-off-ramp enembile kolunye uhlobo lokuxhumana. Smooth on the handoff kuze kufike lapho uthengisa khona, i-agent ebukhoma, noma ngisho nekheli le-imeyili elizinikele ukuze wakhe ushintsho olulula nolungenamthungo futhi uvikele ukukhungatheka kwamakhasimende noma ukulahla. Ngisho ne-off-ramp kufanele isize amakhasimende ukufeza izinhloso zawo ezibekiwe futhi azihambise ngofeleba.

Noma ngabe iyiphi imboni okuyo nokuthi ubani amakhasimende akho, ukukhuliswa kwengxoxo ehlakaniphile kuyindlela enamandla yokuletha okwenziwayo okungokwezifiso okuguqula. 

URebecca Clyde

URebecca Clyde ungumsunguli kanye ne-CEO yeBotco.ai, isiqalo esinikeza ukukhuliswa kwengxoxo ehlakaniphile yamakhasimende okunakekelwa kwezempilo. Ngaphezulu kweminyaka engama-20 ekumaketheni kwedijithali embonini yezobuchwepheshe, unentshisekelo yokuqhubekisela phambili abesifazane kwezobuchwepheshe futhi wasebenza njengomqondisi obambisene wabaphathi be-Girls in Tech Phoenix iminyaka emithathu. Ngaphambi kukaBotco.ai, uRebecca wasungula inkampani yezentengiso yedijithali, i-Ideas Collide, manje esekungunyaka wayo we-3 isebenza amaklayenti ebhizinisi lomhlaba jikelele. Phambilini ubengumphathi wezokukhangisa kwa-Intel futhi uphethe iMBA evela e-Arizona State University.

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