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I-Cisco: Amandla Emihlangano Yangaphakathi Komuntu

Eminyakeni embalwa edlule, sahlangana nabanye bebhodi eCisco nge I-Telepresence, futhi kwakungeyona into emangalisayo. Ukukhuluma nomuntu ophelele futhi ubuso nobuso kunenani elimangalisayo. Abantu baseCisco bayavuma futhi babeke le infographic emandleni emihlangano yomuntu siqu.

Izimfuno zendawo yemakethe esabalalisiwe ziguqule indlela izinhlangano ezixhumana ngayo nozakwabo, abahlinzeki/ozakwethu, namakhasimende angase ahlukaniswe amabanga amade. Inhlolovo yomhlaba wonke ihlole imizwa yabaholi bamabhizinisi abangama-862 mayelana inani lemihlangano yomuntu siqu kanye nomthelela wayo ezinqubweni zebhizinisi ezingaphezu kuka-30.

Uphiko Lwezimali Zomnotho

Imihlangano yomuntu siqu kade yaba isisekelo sokuxhumana okuphumelelayo emhlabeni webhizinisi. Ezimakethe zanamuhla zomhlaba wonke, lapho izinhlangano zivame ukusebenzelana nozakwabo, abahlinzeki/ozakwethu, namakhasimende ezindaweni ezikude, inani lokusebenzisana ubuso nobuso lihlala libalulekile. Inhlolovo yomhlaba wonke exhaswe yi-Cisco ihlolisise ukubaluleka kwemihlangano yomuntu siqu kanye nomthelela wayo ezinqubweni ezihlukahlukene zebhizinisi.

Ukuxhumana Kwangaphakathi Nomuntu: Ingxenye Ebalulekile

Inhlolovo iveza ukuvumelana okukhulu phakathi kwabaholi bebhizinisi: ukuxhumana nomuntu mathupha kusebenza kahle kakhulu, kunamandla, futhi kuletha impumelelo. I-75% emangalisayo yabaphenduli ikholelwa ukuthi ukusebenzisana komuntu mathupha kubalulekile, okugqamisa indima yakho ebalulekile ekusebenzeni kwebhizinisi kwesimanje. Ukwengeza, ama-54% ayavuma ukuthi ukuhlola ukuzibandakanya nokugxila kubalulekile kwezokuxhumana, futhi u-82% uzizwe uqondwa kangcono ngemva kokuhlangana mathupha.

Izisusa Zokusebenzelana Ngaphakathi Komuntu

Uma kuziwa ekugqugquzeleni ukusebenzisana komuntu siqu, izici ezintathu ezibalulekile ziyagqama:

  1. Ukuxazulula Izinkinga Ezinkulu Ngokuphumelelayo: Abaholi bamabhizinisi bayakubona ukuthi imihlangano yobuso nobuso isebenza kahle kakhulu ekubhekaneni nezinselelo ezibalulekile.
  2. Ukudala Ubudlelwano Besikhathi Eside: Ukwakha ubudlelwano obuqinile, obuhlala njalo kungesinye isisusa esiyinhloko sokusebenzelana kwabantu.
  3. Ukuxazulula Inkinga Esheshayo kanye Nokwakhiwa Kwamathuba: Abaphendulile bayavuma ukuthi imihlangano yomuntu mathupha ibalulekile ekuxazululeni izinkinga ngokushesha noma ekubambeni amathuba.

Izinto Ezibalulekile Zokuxhumana Okuphumelelayo

Ukuxhumana okuphumelelayo phakathi komuntu kuncike ezintweni ezimbalwa ezibalulekile:

  • Amagama: Amagama asetshenziswa ezingxoxweni anesisindo nencazelo.
  • Ukuhlanganyela Nokugxila: Ukuhlanganyela ababambiqhaza nokugcina ukugxila kubalulekile ekusebenzisaneni okuyimpumelelo.
  • Ithoni Yezwi: Ithoni lapho imilayezo ilethwa khona idlulisa imizwa nenjongo.
  • Isimo sobuso: Izimpawu zobuso zinikeza ulwazi olubalulekile olungakhulumi.
  • I-Subconscious Body Language: Izimpawu zomzimba eziqulekile kanye nokushukuma komzimba kuveza imizwa engaphansi.

Ngokuhlangene, lezi zakhi zakha indawo yokuxhumana enothile ekhuthaza ukuqonda nokusebenzisana.

Izinqubo Zebhizinisi Ezibalulekile Ezidinga Ukusebenzisana Ngaphakathi Komuntu

Abaholi bebhizinisi bakholelwa ukuthi ukusebenzisana komuntu mathupha kubalulekile ezinqubweni ezibalulekile zebhizinisi zamasu namaqhinga lapho uxhumana nozakwabo, amakhasimende, noma ozakwethu abangaphezulu kuka-50%. Izinqubo ezinjengokuqalisa kwephrojekthi, imihlangano yokuqala, ukuvuselelwa kwezinkontileka, ukuhlela amasu, ukuxoxisana, nokulawulwa kwezinhlekelele zizuza kakhulu ekusebenzelaneni komuntu mathupha.

Inkulumo-mpikiswano Enkulu: I-In-Person vs. Ukuxhumana Kwedijithali

Ngaphandle kokuvumelana ngokubaluleka kokuxhumana phakathi kwabantu, ngaphezu kwe-60% yezokuxhumana zebhizinisi zanamuhla azisona isikhathi sangempela. Lokhu kuphakamisa umbuzo: Kungani kunqanyulwa? Nakuba izindlela zokuxhumana zedijithali ezifana ne-imeyili, ucingo, nezinkomfa zewebhu zifanelekile, zingase zintule ukujula nokunotha kokusebenzelana komuntu siqu.

Umthelela Wemihlangano Yabantu Ngaphakathi

Iningi labaholi bamabhizinisi (73%) bakholelwa ukuthi ukuxhumana nomuntu kunomthelela obaluleke kakhulu. Kodwa-ke, iminyaka yedijithali isishintshile, futhi amathuluzi okuxhumana ahlukahlukene manje asekhethwa ukuze kube lula. Noma kunjalo, ukusebenzisana komuntu siqu kuhlala kungenakuqhathaniswa mayelana nekhono labo lokudala ukuxhumana okunenjongo.

I-Telepresence: Ukuvala Igebe

I-Telepresence ubuchwepheshe buye bavela njengesixazululo sokuvala igebe phakathi kokuxhumana ngokomzimba kanye nedijithali. Abenzi bezinqumo abasebenzise izinhlelo ze-telepresence babika izinzuzo ezimbalwa, ezihlanganisa:

  • Ubudlelwano Obuthuthukisiwe: Ukuxhumana ngevidiyo kucebisa ubudlelwano nozakwethu, amaklayenti, nabahlinzeki, kukhuthaze ukuxhumana okukhiqizayo.
  • Ukonga Isikhathi Nezindleko: I-Telepresence iyindlela eyonga isikhathi futhi engabizi kakhulu kunemihlangano yomuntu siqu.
  • Ukusebenzisana Kwembulunga yonke: I-Telepresence isiza ukuhlangana kwamazwe ngamazwe okuzenzakalelayo futhi isheshise isikhathi somkhiqizo ukuze imakethwe ngokukhuphuka kwe-R&D nokuhlanganisa ingqondo.

Ikusasa Lokuxhumana Kwangaphakathi Nomuntu

Ukudala okuhlangenwe nakho kokuxhumana komuntu siqu ngezinga eliphezulu kungaholela emiphumeleni ephakeme yamabhizinisi. Njengoba ubuchwepheshe buthuthuka, izinkampani ezamukela isibopho somuntu siqu eduze kwamathuluzi edijithali cishe zizophumelela esimweni esiguqukayo sebhizinisi lomhlaba.

Imihlangano yomuntu siqu isalokhu ingamandla ebhizinisi lesimanje, inamandla okukhuthaza ukuqonda, ukwakha ubudlelwano, kanye nokuqhuba impumelelo. Nakuba izindlela zokuxhumana zedijithali zinendawo yazo, ukujula nokunotha kokusebenzelana kwabantu akukwazi ukuphindwa kalula. Amabhizinisi abhalansisa ukuxhumana komuntu nomuntu kanye nedijithali alungele ikusasa eliphumelelayo.

Amandla Emihlangano Yangaphakathi Komuntu

Douglas Karr

Douglas Karr i-CMO ye VulaINSIGHTS kanye nomsunguli we Martech Zone. UDouglas usize inqwaba yeziqalo eziphumelelayo ze-MarTech, uye wasiza ekukhuthaleni okungaphezu kuka-$5 bil ekuthengeni nasekutshalweni kwe-Martech, futhi uyaqhubeka nokusiza izinkampani ekusebenziseni nasekuzenzeleni amasu azo okuthengisa nokumaketha. UDouglas uyingcweti yokuguqula idijithali eyaziwa emhlabeni wonke kanye nesikhulumi se-MarTech. UDouglas futhi ungumbhali oshicilelwe wencwadi kaDummie kanye nencwadi yobuholi bebhizinisi.

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