csr
Martech Zone izihloko ezimakiwe CSR:
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Ezohwebo kanye nokudayisa
Iwaxosha Kanjani Amakhasimende Inqubomgomo Yakho Yokubuyisela?
Ngesizini yokuthenga yeholide, abathengisi babhekene nokungena kwaminyaka yonke kwembuyiselo yangemva kweholide - umsebenzi webhizinisi ongenakugwenywa kodwa ovame ukukhungathekisa wemikhiqizo eminingi. Ngaphandle kwenqubo yembuyiselo ethuthukisiwe, ukuzizwisa komsebenzisi okungekuhle kungase konakalise ubudlelwano nabathengi, kuphinde kuthinte imali engenayo esezingeni eliphansi. Ngokushintsha inkundla yakho ye-e-commerce ukuze yamukele kahle imbuyiselo, ungathola ukufinyelela engcebweni…
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Ukuqeqeshwa Kwezokuthengisa Nokumaketha
I-Sales Impact Academy: Funda Indlela Yokuthuthukisa Ukuthengisa Kwakho Kwe-B2B Ngethalente Elingcono Kakhulu Emhlabeni
Uhlelo lwemfundo ephakeme lwendabuko lwehlise umhlaba we-B2B, ngokuntuleka okuphelele kwemfundo ehlelekile, ehlelekile kuyo yonke imboni. Lokhu kubheka okukhulu kuye kwaholela ekungahambelani ngokuphelele kwamakhono ezobuchwepheshe ayisisekelo kuyo yonke indima emaqenjini aphumayo aya emakethe kusukela ebuholini kuya kuma-SDR, ama-AE, ama-CSM, ukumaketha, nokusebenza kwemali engenayo. Ekuqaleni kwebhizinisi lami, ngaba nenhlanhla...
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Ukukhangisa Okuqukethwe
Ukujwayela kanye nokuphendula kumiphumela yeDrayivu Yempendulo Yokumaketha Okuqukethwe
Ukuthi abakhangisi baphendula ngokushesha kangakanani futhi bazivumelanise nezimpendulo zabathengi eziqhubekayo sekube yisici esisha sokusebenza komkhiqizo. Ngokusho kuka-90% wabamakethi bemikhiqizo abayi-150 abahloliwe, ukuphendula-noma ikhono lokuthola, ukuqonda bese usabela ngokushesha kumpendulo, izintandokazi, kanye nezidingo-kubalulekile, uma kungabalulekile, ekulethweni kwesipiliyoni esikhethekile sekhasimende. Amaphesenti angu-16 kuphela…
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Ukukhangisa Okuqukethwe
6 Amamethrikhi Wokusebenza Okubalulekile Ukwaneliseka Kwekhasimende
Eminyakeni edlule, ngasebenzela inkampani elandelela ivolumu yezingcingo zabo kusevisi yamakhasimende. Uma ivolumu yocingo lwabo ikhuphuka futhi nesikhathi socingo ngalunye sincishiswa, bangabungaza impumelelo yabo. Inkinga kwaba ukuthi abaphumelelanga nhlobo. Abamele isevisi yamakhasimende bavele baphuthuma zonke izingcingo ukuze bangabaphathi. Umphumela waba abanye abathukuthele kakhulu...
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Izingxenyekazi zeCRM kanye nezeDatha
Eceleni Namakhasimende Akho
Ocingweni lwakamuva oluya enkampanini enkulu yezokuxhumana, engingeke ngiyisho (uphawu lwayo lubukeka njengenkanyezi eluhlaza okwesibhakabhaka), ngithatheke ngomele ikhasimende lami (CSR). Kuyashaqisa, ngiyazi. Kuso sonke isikhathi ocingweni, empeleni walalela lokho engikufunayo, futhi washo izinto ezinjengokuthi, “Lena yidili elithandwa amakhasimende ami amaningi,” “Ngivumele…
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Amavidiyo Wokumaketha Nokuthengisa
Uhlelo Lokuxhumana Oluhlangene lweHybrid = Kuyamangalisa
NgoMsombuluko, ngibe nethuba lokuvakashela i-Interactions, ngilalele futhi ngibuke uhlelo lwabo lusebenza, futhi ngasebenzisa umboniso ogcwele we-Hey Otto - uhlelo lwenkomfa yezwi newebhu olusebenzisa ubuchwepheshe be-Interactions ngemuva. Izinkampani ezinezikhungo zezingcingo ezinkulu zehla emigwaqweni emibili ehlukene, okungaba amasistimu e-automated speech recognition (ASR) noma ngokuqasha amakhulu...
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Amavidiyo Wokumaketha Nokuthengisa
Amadeski Osizo Ancela Kusukela Ezikhathini Zasendulo
Ukuziphatha okubi kwedeskithophu yosizo kuthinta kakhulu ukwethembeka nenjabulo yamakhasimende. Okuhlangenwe nakho okubi kungaholela embonweni ongemuhle ngenkampani, okunomthelela ngokuqondile kumazinga okugcinwa kwamakhasimende. Amakhasimende angu-50% azoshintshela kwesiqhudelana naye ngemva kokuhlangenwe nakho okukodwa nje okubi. I-Zendesk Ukusebenzelana nedeskithophu yosizo lwe-IT kungakhungathekisa futhi kwesabise abaningi ngenxa yezinto ezifana nokuntuleka kolwazi lobuchwepheshe,…