csr

Martech Zone izihloko ezimakiwe CSR:

  • Ukuhlakanipha okungekhona okwangempelaUzwela Lwedijithali: Isevisi Yekhasimende kanye ne-AI

    Uzwela Lwedijithali: Ingabe Ubuchwepheshe Bungalingisa Ububele Bomuntu Enkonzweni Yamakhasimende?  

    Zibone ngeso lengqondo uhlangabezana nesipiliyoni sokudayisa esicabangayo ku-inthanethi, lapho, phakathi nokusesha kwakho izipho ezinhle, isibhengezo somuntu siqu sithatha ukunaka kwakho. Lesi sibhengezo, esiqukethe umndeni ofana nowakho ojabulela izinto ezibalulekile zokuzinakekela kusuka ezinkampanini oyethembayo, siyisiqongo sokwenziwa ngezifiso kwekhasimende okuqhutshwa yi-AI (CX). Ngokubona okuncamelayo kanye nengcindezi yesizini, imakethe yedijithali ithunga iziphakamiso ezifaka phakathi ekudambisa ingcindezi...

  • Izingxenyekazi zeCRM kanye nezeDathaIzindlela zokwenza amakhasimende akho azizwe ethandwa

    Izindlela ezi-5 zokwenza Amakhasimende Akho Azizwe Ethandwa

    Imiphumela yenkonzo yamakhasimende engeyinhle mikhulu, futhi abathengi abangaphezu kwesigamu banciphisa ukusebenzisa kwabo imali ngemva kokuhlangenwe nakho okubi okukodwa. Lo mthelela omubi ekusetshenzisweni kwemali kwabathengi ubeka engcupheni enkulu kumabhizinisi emhlabeni jikelele, okungase kuthinte ama-dollar ayizigidi eziyizinkulungwane ezingama-4.7 emalini engenayo yonyaka. Ukuze unciphise lezi zingozi, kubalulekile ukuthi izinkampani zinikeze ulwazi lwamakhasimende oluhle kakhulu, ikakhulukazi uma kubhekwa ukukhuphuka...

  • Ezohwebo kanye nokudayisaUcwaningo Lwenqubomgomo Yokubuyisela Kanye Nemikhuba Engcono Kakhulu

    Iwaxosha Kanjani Amakhasimende Inqubomgomo Yakho Yokubuyisela?

    Ngesizini yokuthenga yeholide, abathengisi babhekene nokungena kwaminyaka yonke kwembuyiselo yangemva kweholide - umsebenzi webhizinisi ongenakugwenywa kodwa ovame ukukhungathekisa wemikhiqizo eminingi. Ngaphandle kwenqubo yembuyiselo ethuthukisiwe, ukuzizwisa komsebenzisi okungekuhle kungase konakalise ubudlelwano nabathengi, kuphinde kuthinte imali engenayo esezingeni eliphansi. Ngokushintsha inkundla yakho ye-e-commerce ukuze yamukele kahle imbuyiselo, ungathola ukufinyelela engcebweni…

  • Ukukhangisa OkuqukethweUkuphendula Kwesevisi

    Ukujwayela kanye nokuphendula kumiphumela yeDrayivu Yempendulo Yokumaketha Okuqukethwe

    Ukuthi abakhangisi baphendula ngokushesha kangakanani futhi bazivumelanise nezimpendulo zabathengi eziqhubekayo sekube yisici esisha sokusebenza komkhiqizo. Ngokusho kuka-90% wabamakethi bemikhiqizo abayi-150 abahloliwe, ukuphendula-noma ikhono lokuthola, ukuqonda bese usabela ngokushesha kumpendulo, izintandokazi, kanye nezidingo-kubalulekile, uma kungabalulekile, ekulethweni kwesipiliyoni esikhethekile sekhasimende. Amaphesenti angu-16 kuphela…

  • Ukukhangisa Okuqukethwe
    amamethrikhi wenkonzo yamakhasimende

    6 Amamethrikhi Wokusebenza Okubalulekile Ukwaneliseka Kwekhasimende

    Eminyakeni edlule, ngasebenzela inkampani elandelela ivolumu yezingcingo zabo kusevisi yamakhasimende. Uma ivolumu yocingo lwabo ikhuphuka futhi nesikhathi socingo ngalunye sincishiswa, bangabungaza impumelelo yabo. Inkinga kwaba ukuthi abaphumelelanga nhlobo. Abamele isevisi yamakhasimende bavele baphuthuma zonke izingcingo ukuze bangabaphathi. Umphumela waba abanye abathukuthele kakhulu...

  • Izingxenyekazi zeCRM kanye nezeDathaIsevisi Yekhasimende: Eceleni namakhasimende akho

    Eceleni Namakhasimende Akho

    Ocingweni lwakamuva oluya enkampanini enkulu yezokuxhumana, engingeke ngiyisho (uphawu lwayo lubukeka njengenkanyezi eluhlaza okwesibhakabhaka), ngithatheke ngomele ikhasimende lami (CSR). Kuyashaqisa, ngiyazi. Kuso sonke isikhathi ocingweni, empeleni walalela lokho engikufunayo, futhi washo izinto ezinjengokuthi, “Lena yidili elithandwa amakhasimende ami amaningi,” “Ngivumele…

  • Amavidiyo Wokumaketha Nokuthengisa
    shayela ubuchwepheshe

    Uhlelo Lokuxhumana Oluhlangene lweHybrid = Kuyamangalisa

    NgoMsombuluko, ngibe nethuba lokuvakashela i-Interactions, ngilalele futhi ngibuke uhlelo lwabo lusebenza, futhi ngasebenzisa umboniso ogcwele we-Hey Otto - uhlelo lwenkomfa yezwi newebhu olusebenzisa ubuchwepheshe be-Interactions ngemuva. Izinkampani ezinezikhungo zezingcingo ezinkulu zehla emigwaqweni emibili ehlukene, okungaba amasistimu e-automated speech recognition (ASR) noma ngokuqasha amakhulu...

  • Amavidiyo Wokumaketha NokuthengisaI-Helpdesk Humor Skits

    Amadeski Osizo Ancela Kusukela Ezikhathini Zasendulo

    Ukuziphatha okubi kwedeskithophu yosizo kuthinta kakhulu ukwethembeka nenjabulo yamakhasimende. Okuhlangenwe nakho okubi kungaholela embonweni ongemuhle ngenkampani, okunomthelela ngokuqondile kumazinga okugcinwa kwamakhasimende. Amakhasimende angu-50% azoshintshela kwesiqhudelana naye ngemva kokuhlangenwe nakho okukodwa nje okubi. I-Zendesk Ukusebenzelana nedeskithophu yosizo lwe-IT kungakhungathekisa futhi kwesabise abaningi ngenxa yezinto ezifana nokuntuleka kolwazi lobuchwepheshe,…

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