I-Gorgias: Kala Umthelela Wemali Engenayo Yesevisi Yakho Yekhasimende Le-Ecommerce

Ngenkathi inkampani yami ithuthukisa uhlobo lwesitolo sezingubo eziku-inthanethi, sakwenza kwacaca ebuholini benkampani ukuthi isevisi yamakhasimende izoba ingxenye ebalulekile yempumelelo yethu yonke ekusunguleni isitolo esisha se-e-commerce. Izinkampani eziningi kakhulu zibambeke kakhulu ekwakhiweni kwesayithi futhi ziqinisekisa ukuthi konke ukuhlanganiswa kuyasebenza kangangokuthi ziyakhohlwa ukuthi kunengxenye yesevisi yamakhasimende engenakushaywa indiva. Kungani Isevisi Yekhasimende Ibalulekile Ku

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Isoftware akuyona nje ukuthenga; ubuhlobo. Njengoba kuguquka futhi kuvuselelwa ukuhlangabezana nezidingo zobuchwepheshe obusha, ubudlelwano buyakhula phakathi kwabahlinzeki be-software nomsebenzisi wokugcina — ikhasimende — njengoba umjikelezo wokuthenga okungapheli uqhubeka. Abahlinzeki be-Software-as-a-service (SaaS) bavame ukugqwesa ekuhlinzekweni kwamakhasimende ukuze baphile ngoba benza umjikelezo wokuthenga okungapheli ngezindlela ezingaphezu kweyodwa. Ukuhlinzekwa kwamakhasimende okuhle kusiza ekuqinisekiseni ukwaneliseka kwamakhasimende, kukhuthaza ukukhula ngokusebenzisa imithombo yezokuxhumana nokudluliswa kwamagama ngomlomo, futhi kunikeze

Izifundo ezi-3 ezivela ezinkampanini ze-Customer-Centric Companies

Ukuqoqa impendulo yamakhasimende yisinyathelo sokuqala esisobala ekunikezeni okuhlangenwe nakho okuhle kwamakhasimende. Kepha kuyisinyathelo sokuqala kuphela. Akukho okufezwayo ngaphandle kokuthi leyo mpendulo iqhuba isenzo esithile. Imvamisa izimpendulo ziyaqoqwa, zihlanganiswe kwisizindalwazi sezimpendulo, zihlaziywa ngokuhamba kwesikhathi, kwenziwa imibiko, futhi ekugcineni kwenziwa isincomo esincoma ushintsho. Ngaleso sikhathi amakhasimende ahlinzeka ngempendulo anqume ukuthi akukho okwenziwayo ngokufaka kwawo futhi asekwenzile

Ukugcinwa Kwekhasimende: Izibalo, Amasu, kanye Nezibalo (CRR vs DRR)

Sabelana ngokuncane ngokutholwa kepha akwanele ngokugcinwa kwamakhasimende Amasu amakhulu wokumaketha awalula njengokushayela imikhondo eyengeziwe, futhi imayelana nokushayela imikhondo efanele. Ukugcina amakhasimende kuhlala kuyingxenyana yezindleko zokuthola amasha. Ngobhadane, izinkampani zazizingela futhi zazingenalo nolaka ekutholeni imikhiqizo nezinsizakalo ezintsha. Ngokwengeziwe, imihlangano yokuthengisa ngaphakathi kanye nezinkomfa zokumaketha zaphazamisa kakhulu amasu okuthola ezinkampanini eziningi.