Inkundla ye-Ecommerce Customer Relationship Management idala ubudlelwano obungcono phakathi kwezitolo ze-e-commerce namakhasimende azo ukuze uthole ulwazi olukhumbulekayo oluzoqhuba ukwethembeka nemali engenayo. I-ECRM ipaka amandla amaningi kunomhlinzeki Wesevisi Ye-imeyili (ESP) futhi igxile kakhulu kumakhasimende kunenkundla Yokuphathwa Kobudlelwane Bekhasimende (CRM). Yini i-ECRM? Ama-ECRM anika abanikazi bezitolo eziku-inthanethi amandla okuqonda wonke amakhasimende ahlukile—izinto abazithandayo, abakuthengayo, nokuziphatha—futhi balethe okunenjongo,…