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Usayizi unendaba ukuthi singathanda ukukuvuma noma cha. Yize ngingeyena umlandeli omkhulu wamaningi ala manethiwekhi, njengoba ngibheka ukuxhumana kwami ​​- amapulatifomu amakhulu kakhulu lapho engichitha khona isikhathi sami esiningi. Ukuthandwa kubangela ukubamba iqhaza, futhi lapho ngifuna ukufinyelela inethiwekhi yami yokuxhumana nabantu kungamapulatifomu athandwayo lapho ngingawafinyelela khona. Qaphela ukuthi ngithe ngikhona. Angisoze ngaluleka iklayenti noma umuntu ukuthi angayinaki i-

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Uma uyinkampani yebhizinisi lapho usabalalise idatha kumasistimu amaningi, iCustomer Data Platform (CDP) cishe iyisidingo. Amasistimu avame ukwakhelwa inqubo yenhlangano yangaphakathi noma i-automation… hhayi amandla wokubuka umsebenzi noma idatha ohambweni lwamakhasimende. Ngaphambi kokuthi Amapulatifomu Wedatha Yamakhasimende afike emakethe, izinsizakusebenza ezidingekayo zokuhlanganisa amanye amapulatifomu zivimbele irekhodi elilodwa leqiniso lapho noma ngubani enhlanganweni angabona khona umsebenzi

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Ama-Chatbots aqhubeka nokuthuthuka ngokwengeziwe futhi ahlinzeka ngesipiliyoni esingenamthungo kakhulu sabavakashi besayithi kunalokho abakwenzile ngonyaka odlule. Idizayini yokuxoxa isenhliziyweni yakho konke ukuthunyelwa kwe-chatbot okuphumelelayo… kanye nokwehluleka ngakunye. Ama-chatbots asetshenziselwa ukwenza i-automation lead capture kanye neziqu, ukuxhaswa kwamakhasimende kanye nemibuzo ebuzwa njalo (ama-FAQs), i-onboarding automation, izincomo zomkhiqizo, ukuphathwa kwabasebenzi nokuqashwa, izinhlolovo nemibuzo, ukubhuka nokubhuka. Okulindelwe abavakashi besiza

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Noma ngabe uhamba ngemoto uholela kusayithi lakho, abathengi abahehayo, noma unikezela ukwesekwa kwamakhasimende… kulindelekile kulezi zinsuku ukuthi wonke amawebhusayithi anekhono lokuxoxa elihlanganisiwe. Yize lokho kuzwakala kulula, kuningi okuyinkimbinkimbi ngengxoxo… kusuka ekwenziweni kwengxoxo, ukubekezelela ogaxekile, ukuphendula ngokuzenzakalela, ukuhambisa umzila… kungaba yikhanda impela. Iningi lamapulatifomu wengxoxo alula kakhulu… ukudluliswa nje phakathi kwethimba lakho lokusekela kanye nesivakashi kusayithi lakho. Lokho kushiya okukhulu