Okukhomba: Izibalo Zamakhasimende Ezinokuqonda Okungenzeka

Idatha enkulu ayiseyona into entsha ezweni lebhizinisi. Izinkampani eziningi zizicabangela njengabantu abaqhutshwa idatha; abaholi bezobuchwepheshe basetha ingqalasizinda yokuqoqwa kwedatha, abahlaziyi bahlunga idatha, futhi abathengisi nabaphathi bemikhiqizo bazama ukufunda kulwazi. Ngaphandle kokuqoqa nokucubungula idatha eningi kunakuqala, izinkampani zilahlekelwe imininingwane ebalulekile ngemikhiqizo yazo namakhasimende azo ngoba azisebenzisi amathuluzi afanele ukulandela abasebenzisi kulo lonke uhambo lwamakhasimende

Ama-Leger Metrics: Ukubikwa Okusebenzayo kwe-Voice of Customer (VoC)

I-Leger Metrics inikeza ipulatifomu yokusiza inkampani yakho ekuqondeni kangcono ukuthi isipiliyoni sakho sekhasimende sikushayela kanjani ukwaneliseka, ukwethembeka nenzuzo kuyo yonke inkampani yakho. Ipulatifomu ye-Voice of Customer (VoC) ikunikeza amathuluzi adingekayo wokuthwebula impendulo yamakhasimende ngalezi zici ezilandelayo: Impendulo Yekhasimende - Mema impendulo yamakhasimende bese uyiqoqa ngocingo, iwebhu, i-SMS, kanye nefoni. Ukubika kanye ne-Analytics - Dlulisa imininingwane kubantu abafanele, ngesikhathi esifanele

I-Woopra: Isikhathi sangempela, Ukuhlaziywa Kwamakhasimende Okusebenziseka

I-Woopra yipulatifomu ye-analytics egxile kumathemba akho nakumakhasimende, hhayi ekubukweni kwamakhasi. Yipulatifomu ye-analytics eyenziwe ngokwezifiso kakhulu egxile ekuxhumaneni kwamakhasimende nesayithi lakho - hhayi nje izindlela abazithathayo. Ukuqonda okunikeziwe kungakuvumela ukuthi usebenzise idatha yesikhathi sangempela ukushayela izenzo zesikhathi sangempela. Ezinye zezici zepulatifomu ezihlukile zeWoopra: Amaphrofayili Amakhasimende - Khomba amakhasimende akho nge-imeyili bese wengeza amagama abo kumaphrofayili abo. Hlanganisa idatha yamakhasimende ngqo

Izibalo Zamakhasimende Ebhizinisi, Izibalo Zomphakathi kanye nokuphendula

Ezweni lanamuhla lezenhlalo, ukuhlanganisa ndawonye lokho okushiwo yikhasimende kubaluleke kakhulu kumikhiqizo. Ubungqabavu bungaba ithuluzi eliwusizo kulokhu okuqukethwe. Ithuluzi le-Attitude's analytics text likhipha amaqiniso, ubudlelwano, kanye nemizwa evela ku-labyrinth yezimpendulo ezitholakele maqondana nomkhankaso wokuphromotha, i-tweet, isibuyekezo se-Facebook, okuthunyelwe kwebhulogi, izimpendulo zenhlolovo - kahle, uthola ukukhukhuleka! Injini yokukhipha amandla isebenzisa imigomo yolimi evivinywe ngesikhathi semvelo futhi