I-Transera: Izibalo Zokuzibandakanya Kwamakhasimende Kwezikhungo Zokuxhumana

ukuzibandakanya kwamakhasimende we-transera

I-Transera inikeza iSoftware njengoMsebenzi, ebanjelwe amafu analytics ipulatifomu yezikhungo zezingcingo ukukala ukuzibandakanya kwamakhasimende. I- Isihlaziyi seTransera Engagement kuyinto exhumana analytics isicelo sokwenza ukuhlaziywa kokusebenzisana kwamakhasimende nomsebenzi we-ejenti ukuthola ukuthi yini ekhiqiza imiphumela emihle yebhizinisi. Le mininingwane ingasetshenziselwa ukushintsha ukusebenza kwama-ejenti kanye nezinhlelo zesikhungo sokuxhumana ezisuselwa emafini ukushayela ukusebenza okungcono kanye nokuhlangenwe nakho kwamakhasimende.

I-Analyzer Engagement yekhasimende ihlanganisa idatha evela kumasistimu wakho wokuxhumana ohlukile, kufaka phakathi i-automated call distributor yakho (i-ACD), uhlelo lwe-interactive voice response (IVR), uhlelo lokuphathwa kobudlelwano bamakhasimende (i-CRM), uhlelo lokufaka i-oda neminye imithombo yedatha yamakhasimende efana nezinsiza zabantu ndawonye ifu lokuhlaziywa. Hlaziya amaseshini wamakhasimende, ukuthengiselana nokusebenzisana kuzinhlelo zonke bese ubala labo abanezinhloso ezifanayo nemiphumela yebhizinisi ekuhlanganyeleni kwamakhasimende nasemiphumeleni yokugcina yebhizinisi.

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    Sawubona Douglas Karr,
    Ulwazi oluncane olwabiwe ngama-analytics, ngifuna ukufaka okuningi ukuthi i-analytics ikunikeza isithombe esicacile sama-cutomers akho futhi unganikezela ngezinsizakalo ezinjengamabhodi wedeshi achazwe ngaphambili angena ngaphakathi emethrikhi, isikhathi sangempela sokungena kwezingcingo ukusingathwa nokufinyelela ekubeni neseva yomuntu siqu.

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