Kusetshenziswa Amanethiwekhi Omphakathi weCRM

ikhasimende lokuthengisa i-crm

Ngokusho kukaDkt. Ivan Misner, ubaba ka BNI, Uhlelo lokusebenza oluhle kakhulu lwe-CRM yilona ozolisebenzisa. Le yindlela enhle yokuthi zonke izinhlelo nezimpawu zeCRM ezisezingeni eliphezulu ngeke zenze mehluko uma isoftware yakho iyinkimbinkimbi kakhulu noma kungekho mnandi ukuyisebenzisa. Ngaleso sizathu, ngiyazi abantu abaningi abathola kahle nge-spreadsheet se-Excel. Iyabasebenzela ngoba ilula futhi kunengqondo.

Kodwa-ke, kuthiwani ngokusebenzisa amanethiwekhi wokuxhumana nabantu weCRM? Impela, imithombo yezokuxhumana iyona yonke i-buzz njengamanje futhi kwesinye isikhathi isetshenziswa ngempumelelo njengendawo yokukhangisa kepha kuthiwani ngokuyisebenzisa ngokuhlelekile nokulandela ubudlelwane bakho bamakhasimende usebenzisa la manethiwekhi? Ngiveze ezinye izindlela lapha ongazisebenzisa amanethiwekhi amakhulu amathathu (i-Facebook, i-LinkedIn, i-Twitter) yeCRM.

  1. LinkedIn inesici esibizwa nge- Umhleli Wephrofayili. Leli thuluzi likuvumela ukuthi uhlukanise oxhumana nabo emafolda, ungeze amanothi nolwazi olwengeziwe lokuxhumana, futhi useshe nezethenjwa zokuthola abantu abebesebenza noxhumana naye othile. Umhleli wePhrofayili uyingxenye ye-akhawunti ye-LinkedIn Business, ebiza u- $ 24.95 ngenyanga. Ngomhleli Wephrofayili, ungahlukanisa oxhumana nabo babe ngamakhasimende, amathemba, abasolwa, njll., Futhi uxhumane nabo nge-LinkedIn kanye nokulandela umkhondo wezibuyekezo ezinkulu ezimpilweni zabo zochwepheshe.
  2. Facebook nikela ngendlela elula yokuhlukanisa oxhumana nabo, futhi. Mane wenze ifayili le- uhlu lwabangane bese ubeka amaklayenti akho kulolu hlu. Ungasetha nezinketho zobumfihlo zalolo hlu, futhi. Ungakha uhlu lwezimboni ezahlukahlukene, noma uhlukanise amathemba namakhasimende. Into enhle nge-Facebook ukuthi ikunikeza iwindi elicebile ezimpilweni zoxhumana nabo, okukuvumela ukuthi uqale izingxoxo kalula. Futhi kwenza kube lula ukwaba imininingwane ebalulekile namakhasimende akho futhi ikugcine ubonakale kubo.
  3. Twitter muva nje ungeze i- uhlu isici lokho kukuvumela ukuthi wakhe uhlu olungenamkhawulo lapho uhlukanisa khona abantu (nezinkampani) ozilandelayo. Leli yithuba elihle lokwenza uhlu lwamakhasimende akho bese ulandelela ngezikhathi ezithile lokho abakubhalayo ukuze ukwazi ukubeka amazwana, uphinde ubhalele itwitter, futhi uhlale wazi ngokwenzeka ezimpilweni zabo nasezinkampanini zabo. Imininingwane emincane idluliswa nge-Twitter, kepha inikeza omunye umbono omuhle wesikhathi sangempela emicimbini yomuntu siqu neyobungcweti. Vele amaklayenti akho kufanele asebenzise i-Twitter ukuze lokhu kube wusizo 🙂

Ngabe amanethiwekhi omphakathi angayifaka esikhundleni se-CRM software ejwayelekile? Mhlawumbe kwezinye izimo, kepha kaningi ngiyababona bengezela i-database yakho eyinhloko. Amanethiwekhi omphakathi asinikeza i-database eyandisiwe, ephilayo evuselela ngesikhathi sangempela ngolwazi olungaba lusizo olukhulu kubaphathi be-akhawunti nakubachwepheshe bezentengiso. Kungani ungasebenzisi lokhu futhi usebenzise amanethiwekhi omphakathi ukuze uhlale uxhumeke kakhulu kumakhasimende akho futhi unikeze insizakalo engcono?

2 Amazwana

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    “Isicelo esihle kakhulu seCRM yiso ozosisebenzisa? kuyicaphuna enhle futhi ngicabanga ukuthi ihambisa iphuzu kahle. Ngizofaka lesi silinganiso encwadini yami. Nayi ingcaphuno evela encwadini yami ekhuluma ngokuthi ngiyisebenzisa kanjani iMicrosoft Outlook njenge- “Inbox Control Center neDeshibhodi” yami njengebhokisi lokungenayo elithi i-imeyili, njll. Ngisebenzisa, ngihlanganisa futhi ngithuthukisela i-Salesforce kepha iphuzu lami langempela lokusebenza yi-Microsoft Outlook. Ingcaphuno izokukhombisa amabha wamathuluzi nama-plugins engiwasebenzisa ukufeza lokhu okungenhla.

    http://www.grigsbyconsulting.com/Excerpt2fromSBOP4SFDCnMSO.aspx

    Siyabonga ngokuthunyelwe okuhle nesilinganiso!

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