Kuyini Ukuqapha Komphakathi Kwezenhlalo? Konke Okufanele Ukwazi!

ukuqapha ezokuxhum

Mhlawumbe kufanele siqale kungani. Kwesinye isikhathi sixoxa ngokuqapha imithombo yezokuxhumana namakhasimende, futhi bathi abekho ezinkundleni zokuxhumana ngakho-ke abakhathazeki ngakho. Kulungile… lokho kuyishwa ngoba noma umkhiqizo wakho ungabambi iqhaza ezingxoxweni zenhlalo, akusho ukuthi amakhasimende akho kanye nalabo abazoba ngamakhasimende akho ababambiqhaza.

Kungani Kufanele Uqaphe Imidiya Yezokuxhumana

  • An casula ikhasimende uxoxa ngokukhungatheka kwabo ku-intanethi. I-ejensi yethu ibe nokuzibandakanya okunzima ezinyangeni ezimbalwa ezedlule futhi saqasha izinsizakusebenza ezengeziwe ukuxazulula isimo ngezindleko zethu. Saze saqinisekisa neklayenti ukuthi banelisekile ngemiphumela… kodwa-ke sabathola bexoxa nathi ku-inthanethi. Sabiza ngokushesha, salungisa isimo, futhi basusa ingxoxo. Ukube besingalaleli, besingeke sikwazi ukuqinisekisa ukuthi banelisekile futhi idumela lethu ligcinwe ngokucophelela.
  • A abazoba amakhasimende lokho kulungele imikhiqizo nezinsizakalo zenkampani yakho kwezinye izinkundla zomphakathi ezicela usizo nezincomo zomthengisi. Njengoba ungekho engxoxweni, omunye umuntu esincintisana naye uyangena, abasize, futhi avuselele ukuthola inkontileka.
  • A ikhasimende elijabulisayo ikhuluma ngawe online. Ukubuyekezwa nobufakazi kunzima ukukuthola, ngakho-ke uma othile ekhuluma kahle ngawe - akudingeki nje ukuthi ukuzwe kufanele futhi ukwenqabe. Ubufakazi obuvela eceleni buyindlela ephumelela kakhulu yokuthola ukwethenjwa kwamakhasimende okulindelekile.

Lokhu i-infographic evela ku-Salesforce naku-Unbounce uhamba ngokusebenzisa amatemu kanye nezisekelo zokuqapha ezokuxhum. Kususelwa kumatemu - njengomehluko phakathi kokulalela, ukuqapha, ukuphathwa, analytics, nobuhlakani - kumasu wangempela womkhiqizo wakho wokuzibandakanya emithonjeni yezokuxhumana ngempumelelo.

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Ukuqapha Imidiya Yezenhlalo

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