Hlanganisa i-Helpdesk Yakho ne-Twitter

UZendesk, umhlinzeki wesoftware osekela amakhasimende asuselwa kuwebhu, namuhla umemezele ukuthi iZendesk yeTwitter manje ivumela abenzeli bamakhasimende ukuthi bahambise okuthunyelwe kwe-Twitter kusuka ngaphakathi kwesibonisi seZendesk. Ngenxa yekhono le-Twitter lokumemezela obala izindaba zokuxhaswa kwamakhasimende futhi uzabe nenethiwekhi yakho, i-Twitter isibe yindawo edumile yezinkampani ukuqapha idumela lazo nokwenza ngalezo zinkinga. Kuyajabulisa ukuthi iZendesk ithole leli thuba futhi yalifaka ngqo endaweni yabo yokuxhasa!

Nakhu ukuthi i-Tweet ingena kanjani kanye nekhono lokuguqula i-Tweet ibe yiThikithi leZendesk:
zendesk_twickets_convert_ticket.png

Manje, ama-ejenti angenza imisebenzi ehlukahlukene ye-Twitter ngaphandle kokushiya isikhombimsebenzisi esijwayelekile seZendesk, kufaka phakathi:

  • Hlanganisa ukuxhaswa kwamakhasimende kanye nezicelo ze-Twitter ekuhambeni komsebenzi okukodwa
  • Gada ukusakaza okulondoloziwe
  • Guqula ama-tweets abe amathikithi eZendesk (awaziwa ngokuthi 'ama-twickets')
  • Cubungula ama-tweets amaningi ngasikhathi sinye ngezenzo zenqwaba
  • Sebenzisa ama-macros nezimpendulo ezinqunywe kusengaphambili kuma-tweets
  • Phinda uthumele i-tweet njengoba kufanelekile ngaphakathi kweZendesk
  • Landela ngezingxoxo zomyalezo oqondile ku-Twitter

Ayikho indlela engcono yokwenza ngcono ukwaneliseka kwamakhasimende nokuheha amathemba amaningi kunokuwabonisa ukuthi ulalele ngempela. I-Twitter imele isiteshi senhlalo esikhula ngokushesha kakhulu sezwi lekhasimende. Izinhlangano ezikhathalela isithombe somkhiqizo nokuxhaswa ziyaqonda ukubaluleka okwandayo kokulalela impendulo yamakhasimende nge-Twitter. IZendesk ye-Twitter iletha amandla empendulo yezenhlalo nokuhamba komsebenzi okujwayelekile ndawonye kube inqubo eyodwa ezuzisayo. UMaksim Ovsyannikov, Iphini Likamongameli Ukuphathwa Komkhiqizo, iZendesk

Nasi isithombe-skrini semiphumela yokusesha ehlanganiswe ngqo kusuka ku-Twitter:
zendesk_twickets_search_results.png

UCABANGANI?

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