UZendesk, umhlinzeki wesoftware osekela amakhasimende asuselwa kuwebhu, namuhla umemezele ukuthi iZendesk yeTwitter manje ivumela abenzeli bamakhasimende ukuthi bahambise okuthunyelwe kwe-Twitter kusuka ngaphakathi kwesibonisi seZendesk. Ngenxa yekhono le-Twitter lokumemezela obala izindaba zokuxhaswa kwamakhasimende futhi uzabe nenethiwekhi yakho, i-Twitter isibe yindawo edumile yezinkampani ukuqapha idumela lazo nokwenza ngalezo zinkinga. Kuyajabulisa ukuthi iZendesk ithole leli thuba futhi yalifaka ngqo endaweni yabo yokuxhasa!
Nakhu ukuthi i-Tweet ingena kanjani kanye nekhono lokuguqula i-Tweet ibe yiThikithi le-Zendesk:
Manje, ama-ejenti angenza imisebenzi ehlukahlukene ye-Twitter ngaphandle kokushiya isikhombimsebenzisi esijwayelekile seZendesk, kufaka phakathi:
- Hlanganisa ukuxhaswa kwamakhasimende kanye nezicelo ze-Twitter ekuhambeni komsebenzi okukodwa
- Gada ukusakaza okulondoloziwe
- Guqula ama-tweets abe amathikithi eZendesk (awaziwa ngokuthi 'ama-twickets')
- Cubungula ama-tweets amaningi ngasikhathi sinye ngezenzo zenqwaba
- Sebenzisa ama-macros nezimpendulo ezinqunywe kusengaphambili kuma-tweets
- Phinda uthumele i-tweet njengoba kufanelekile ngaphakathi kweZendesk
- Landela ngezingxoxo zomyalezo oqondile ku-Twitter
Ayikho indlela engcono yokwenza ngcono ukwaneliseka kwamakhasimende nokuheha amathemba amaningi kunokuwabonisa ukuthi ulalele ngempela. I-Twitter imele isiteshi senhlalo esikhula ngokushesha kakhulu sezwi lekhasimende. Izinhlangano ezikhathalela isithombe somkhiqizo nokuxhaswa ziyaqonda ukubaluleka okwandayo kokulalela impendulo yamakhasimende nge-Twitter. IZendesk ye-Twitter iletha amandla empendulo yezenhlalo nokuhamba komsebenzi okujwayelekile ndawonye kube inqubo eyodwa ezuzisayo. UMaksim Ovsyannikov, Iphini Likamongameli Ukuphathwa Komkhiqizo, iZendesk
Nasi isithombe-skrini semiphumela yosesho ehlanganiswe ngqo kusuka ku-Twitter:
